Last updated 31/05/2022
At TOUCHTENNIS SPORTS CLUB (“we” or “us” or “our”) we respect the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information. This Privacy Policy applies to our website, its associated subdomains and mobile application (collectively, our “Service”). Please read this Privacy Policy carefully. BY ACCESSING OR USING OUR SERVICE, YOU SIGNIFY THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO OUR COLLECTION, STORAGE, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of our website and/or Application after the date such revised Privacy Policy is posted. This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application when applicable or make payments, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.
I- COLLECTION OF YOUR INFORMATION We may collect information about you in a variety of ways. The information we may collect via the Service depends on the content and materials you use, and includes:
1.1. Personal Data Demographic and other personally identifiable information (such as your name, picture, voice, identification number and email address) that you voluntarily provide when using the Service, in addition to other information automatically collected such as the version of your web browser, IP address, time zone, cookie information. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Service, please be advised that all data you disclose in these areas is public and your data will be accessible to anyone who accesses the Service.
1.2. Derivative Data Information our servers automatically collect when you access the Service, such as your native actions that are integral to the Service, including what sites or products you view, search terms, interaction with the site, sending messages, responding to surveys, or replying to a post, as well as other interactions with the Service.
1.3. Financial Data Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date, billing address, shipping address, payment information) that we may collect when you execute your purchase, order, return, exchange, or request information about our services from the Service. [We store only very limited, if any, financial information that we collect. Otherwise, our payment processor(s) store all financial information and you are encouraged to review their privacy policy and contact them directly for further information].
1.4. Data from Social Networks When accessing the Service from Social Media platforms, such as Facebook, Google+ Instagram, Pinterest, Twitter etc. data collected might include your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join the Service.
1.5. Geo-Location Information
1.6. Mobile Device Access We may request access or permission to certain features from your mobile device, including your mobile device’s bluetooth, calendar, camera, contacts, microphone, reminders, sensors, social media accounts, storage, and other features.
1.7. Mobile Device Data Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
1.8. Push Notifications We may request to send you push notifications regarding your account or the Service. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
1.9. Third-Party Data Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Service permission to access this information.
1.10. Data From Contests, Giveaways, and Surveys Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
1.11. Customer support information Information we collect from you during any customer support or assistance request in relation to the Service.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to: We do not track your geo-location. However, we may request access or permission to
and track location-based information from your mobile device, either continuously or while you are using the Service , to provide location-based services. If you wish to change our access or permissions (when granted), you may do so anytime in your device’s settings. If you wish to change our access or permissions, you may do so in your device’s settings.
a) Administer sweepstakes, promotions, and contests. b) Fulfill and manage purchases, orders, payments, and other transactions related to the Service. c) Assist law enforcement and respond to subpoena. d) Compile anonymous statistical data and analysis for use internally or with third parties. e) Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Service to you upon your consent and approval. f) Email you regarding your account or order. g) Generate a personal profile about you to make future visits to the Service more personalized. h) Increase the efficiency and operation of the Service. i) Monitor and analyze usage and trends to improve your experience with the Service. j) Notify you of updates to the Service. k) Offer new products, services, mobile applications, and/or recommendations to you. l) Perform other business activities as needed. m) Prevent fraudulent transactions, monitor against theft, and protect against criminal activity. n) Process payments and refunds. o) Request feedback and contact you about your use of the Service Application. p) Resolve disputes and troubleshoot problems. q) Respond to product and customer service requests. r) Send you a newsletter upon your consent and approval. s) Solicit support for the Application when applicable.
III- DISCLOSURE OF YOUR INFORMATION We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
3.1. By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
3.2. Third-Party Service Providers We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
3.3. Marketing Communications With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
3.4. Online Postings When you post comments, contributions or other content to the Service, your posts may be viewed by all users and may be publicly distributed outside the Service in perpetuity
3.5. Third-Party Advertisers We may use third-party advertising companies to serve ads when you use the Service. These companies may use information about your usage of the Service and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
3.6. Affiliates We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
3.7. Business Partners We may share your information with our business partners to offer you certain products, services or promotions.
3.8. Social Media Contacts If you connect to the Service through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.
3.9. Other Third Parties We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law
3.10. Sale or Bankruptcy If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy. We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly
4.1. Cookies and Web Beacons We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
4.2. Internet-Based Advertising Additionally, we may use third-party software to serve ads on the Service, implement email-marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.
4.3. Website Analytics We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Service through the use of first party cookies and third- party cookies, to, among other things, analyze and track users’ use of the Service, determine the popularity of certain content, and better understand online activity. By accessing the Service, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, please inform us for further assistance. You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files might also clear certain opt-out cookies, plug-ins, or settings.
V- THIRD-PARTY WEBSITES The Service may contain links to third-party websites and applications of interest, including advertisements and external services that are not affiliated with us; once you have used these links to leave the Service, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Service.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
We keep your information only so long as we need it to provide the Service to you and fulfill the purposes described in this policy. The aforementioned applies to all third parties we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
Most web browsers and some mobile operating systems [and our Service] include a Do-Not- Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
10-1. Account Information
You may at any time review or change the information in your account or terminate your account by: - Logging into your account settings and updating your account. - Contacting us using the contact information provided below. - Upon your written request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information might be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
10-2. Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by: - Noting your preferences at the time you register your account with the Service. - Logging into your account settings and updating your preferences. - Contacting us using the contact information provided below. - If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly. XI- COMPLIANCE WITH THE LAW We Data Protection (PDPL). XII- CALIFORNIA PRIVACY RIGHTS UAE Federal Law no. 45 of 2021 on Personal cooperate with government and law enforcement officials to enforce and comply with the law. We may therefore disclose personal information, usage data, message data, and any other information about you, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process (such as a subpoena or court order), or enforceable governmental request; (b) enforce the Terms of Use, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of the Service, its users or the public, as required or permitted by law, in particular California Civil Code Section 1798.83, also known as the “Shine The Light Act”, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. Page 6 of 7
If you are under 18 years of age, reside in California, and have a registered account with the Application, you have the right to request removal of unwanted data that you publicly post on the Application. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Application, but please be aware that the data may not be completely or comprehensively removed from our systems.
XIII- CONTACT US If you have questions or comments about this Privacy Policy, please contact us at: [CONTACT INFO] Page 7 of 7